Welcome to the help pages, have a look at the topic titles and click on the one you need help on.
If you do not find the answers you are looking for, please view our contact us page, for information on how you can contact us by email or telephone.
A comprehensive list of frequently asked questions, with easy to follow answers. A great place to start if you have a query.
A guide to using the various hotel search facility options. These will assist you in finding the Hotel that best suits your requirements, whether by date, location, rating or price.
A simple step by step guide to making a booking.
Your booking is 100% secure at this website, see this section for information on how we achieve this.
We aim to provide the best service to our customers, even after you have clicked the 'book' button. This section explains what happens next, and provides guidance on how to amend or cancel a booking.